![]() ![]() You can visit a repair centre and they will replace the lock at your cost, or you can test all the combinations (from 0-0-0 to 9-9-9) which takes approximately 1 hour. I have forgotten my combination, what can I do?įor security reasons, there is no easy way to reset this unfortunately. The key section is only for TSA security agencies, they have access to the master key which allows to open your baggage without damaging the lock and product. ![]() You can set the combination as per above. Please note that there are no keys issued for the lock. The bag did not come with a key, how do I open the lock? However, we recommend you reset the combination and test this before you insert the zipper pullers just in case something goes wrong. Note: You can insert the zipper pullers into the lock at any time, there is no need to set the correct combination first. To re-set your combination, you must know your current combination, 000 will not work once you have changed from the factory setting. We recommend that you set your combination a few days before of your holiday, this will allow us time to assist if something goes wrong. Please ensure you remember this code for next time. You have now completed setting your personal combination. Slide/Push the Open button (c) towards the direction of the arrow and the reset button (a) will pop back up when you hear the “click” sound.Set your combination by turning the dials (b) for example, 8-8-5.Press down on the reset button (a) with a tool (usually a pen works) until you hear the “click” sound.Put the dials (b) as the original number 0-0-0 and all in line and straight (if not completely aligned, the lock will not open). ![]() The original number on all our products is 0-0-0. ![]()
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